1. Service Pricing
Taxes: Any applicable sales tax required by law will be added to taxable charges on the customer's final invoice.
Replacement parts, specialty services, and other additional work are not automatically included unless specifically stated in the customer's estimate or work authorization. EJ Tech Repair will discuss additional charges before performing additional paid work.
2. Estimates and Authorization
Customers may request an oral or written repair estimate. EJ Tech Repair will not intentionally perform or charge for repair work that the customer has not authorized. If the scope or expected cost changes, customer approval will be obtained before additional paid work is performed. Nothing in these terms waives any estimate or authorization rights provided by applicable Florida law.
3. Equipment Pickup and Documentation
When EJ Tech Repair takes possession of equipment at a customer's home or place of business, EJ Tech Repair will provide documentation identifying the equipment accepted for service. The documentation may include the device type, manufacturer, model, serial number when available, accessories received, visible condition, requested service, and other relevant information.
4. Customer Ownership and Permission
The customer represents that they own the equipment submitted for service or are authorized by the owner to request service. The customer authorizes EJ Tech Repair to access the device, operating system, settings, applications, network connections, and other technical information only as reasonably necessary to diagnose or perform the requested service.
5. Data and Backups
Technology repair and troubleshooting can involve a risk of data loss, corruption, or changes to device settings. Customers should back up important files before service whenever reasonably possible. EJ Tech Repair will use reasonable care when handling customer equipment and data. Nothing in these terms limits any right or responsibility that cannot legally be limited.
6. Passwords and Privacy
If a password, PIN, or temporary credential is needed to complete authorized work, the customer may provide it for that purpose. Customers are encouraged to use a temporary password when practical and to change it after service. EJ Tech Repair will not intentionally access unrelated personal content except when reasonably necessary to diagnose the reported problem or when specifically requested by the customer.
7. Parts and Additional Repair Work
Parts and additional repair work that are not included in the approved estimate or work authorization will be discussed with the customer before purchase or installation when approval is required. When applicable, invoices will identify parts and labor performed. Customers may request return of replaced parts when permitted and reasonably available.
8. Repair Results and Follow-Up
Some equipment may have multiple faults, intermittent problems, unavailable parts, manufacturer restrictions, or conditions that prevent a successful repair. If the same reported problem remains after a repair attempt, the customer should contact EJ Tech Repair promptly so the issue can be reviewed. Any rights the customer has under Florida law remain in effect.
9. Payment
Approved charges are due when the applicable service is completed or when repaired equipment is returned, unless EJ Tech Repair and the customer agree to different payment arrangements in writing.
10. Unclaimed Equipment
Equipment that is not picked up or accepted for return after service will be handled in accordance with applicable Florida notice and disposition requirements. EJ Tech Repair will not treat equipment as abandoned or dispose of it except as permitted by law.
11. Manufacturer Warranties and Third-Party Services
Independent repair or modification may affect a manufacturer's warranty or a third-party service agreement. Customers should review applicable warranty terms before authorizing service when warranty coverage is a concern.
12. Website Service Requests
The website booking form is a request for contact and scheduling only. It is not a final estimate, contract for repair, or authorization to incur additional charges. Service availability, timing, pricing for additional work, and the exact scope of service are confirmed directly with the customer.
13. Signed Work Authorization
Before repair work begins, EJ Tech Repair may ask the customer to sign a work authorization or equipment pickup document identifying the requested work, applicable pricing, equipment being serviced, and any approved estimate or spending limit. That signed document may incorporate these Service Terms & Conditions by reference.
14. Changes to These Terms
EJ Tech Repair may update these terms for future services. The version applicable to a particular job will be the version presented or referenced when the customer authorizes that work. Changes will not retroactively alter an already-authorized job without the customer's agreement.
15. Contact
Questions about these terms or a service request can be directed to EJ Tech Repair at 772-207-0214 or techservices@ejtechrepair.com.